Nuaire

"Focused’s service is responsive, high quality and reliable. We have several departmental managers all dealing directly with Focused. They are all delighted with the service they receive, as is our HR department. Issues are very rare and dealt with very quickly.

“The volume of temps we use is virtually hassle-free with Focused managing all the pre-employment checks, including drug and alcohol testing which we used to do ourselves.

“Importantly, Focused adds value to our business by making us responsive to fluctuating demand. Customers continue to receive short order lead times regardless of factory loading. The ability to quickly recruit high quality factory labour maintains our high service levels and ultimately helps us win more work.”

Nuaire HR Manager Tina Williams adds: “Focused keeps us up to date with legislation, average salaries and any changes on the horizon such as with pensions and living wage. This ensures we are well prepared, can put in place the right solutions and get the best possible candidates by always being competitive.

“Focused was a great support to us during the implementation of the AWR, putting a structure in place for shop floor pay grades and improving the pay structure for all direct labour. Ongoing KPI reports ensure we are all where we need to be.

“Our long-term preferred recruitment partner agreement with Focused Recruitment is a statement of our confidence in their services. It is certainly unusual for our business to have a 5-year supplier agreement. It’s a benefit Focused have earned through sustained high service levels.

“The preferred partner agreement has been useful in that it has solidified how we work together and everyone knows where they stand. We often give short deadlines with notifications on a Thursday for a Monday start. They always deliver high quality, suitable candidates. They never let us down or waste our time.”

Alun continues: “What impresses us most about Focused is that people are a complicated, variable commodity and yet Focused consistently get it right with the reliable people they supply. We certainly don’t see any variability in the service we receive.

“Moving away from high-street agencies to a local agency was a big decision at the time but I’m pleased to say we’ve never looked back!”